How We Rate

🇰🇭 MoneyKH Research Team · Independent · Verified · Cambodia

How MoneyKH Rates and Verifies Financial Products

Every score, rate, and comparison on MoneyKH follows the same process — regardless of which institution is being reviewed. This page explains exactly how it works.

Our Independence Commitment

MoneyKH accepts no referral fees, affiliate commissions, or payments from any bank, MFI, insurer, or financial institution to appear in — or rank higher in — any MoneyKH comparison or review. Our platform is funded by display advertising only. Advertisers have zero influence over any editorial content, ranking, or data we publish. This is structurally enforced: MoneyKH has no affiliate partnerships.

How We Verify Financial Data

Bank Rates and Fees

All bank rates — savings, fixed deposit, loan, and remittance fees — are verified directly from official bank websites. We access the primary source (the rate table, product page, or tariff schedule published by the institution) and record the rate, the date of verification, and the URL. We do not accept rates provided directly by banks without independent corroboration from their public website.

When a bank publishes different rates in different places — a common issue in Cambodia — we note the discrepancy and use the publicly accessible rate table as the verified figure. We do not publish below-the-line rates available only to specific customers.

Gold Prices

Daily Cambodia gold prices are calculated from the international gold spot price (sourced from JM Bullion, cross-checked against gold market data), converted to USD per gram, then to USD per Chi (1 Chi = 3.75 grams). KHR prices use the National Bank of Cambodia (NBC) official daily exchange rate. Both the spot price source and NBC rate used are noted in each published price.

Exchange Rates

The NBC official daily exchange rate published on nbc.org.kh is our reference for all USD/KHR conversions. We do not use commercial bank rates as the reference standard.

Legal and Regulatory Information

Legal and regulatory information is sourced from official government publications, NBC announcements, and official legal texts. For complex legal questions, we recommend consulting a licensed Cambodian lawyer.

Verification Frequency

Data Type Frequency Source
Gold price (USD/Chi, KHR/Chi) Daily JM Bullion spot + NBC official rate
Bank savings and fixed deposit rates Monthly Official bank websites
Bank fees and charges Quarterly Official bank tariff schedules
Remittance rates and fees Monthly Service provider websites + test transactions
Insurance premiums Quarterly Insurer websites + direct inquiry
Regulatory and legal information As changed NBC publications, government gazette

Our Five Rating Criteria

Every bank, wallet, MFI, and insurer on MoneyKH is scored on five criteria (1–5 each). Maximum raw score: 25. Published score = raw total ÷ 2.5, displayed out of 10.

1
Regulatory Standing
Is this institution properly licensed and in good standing with NBC or FSA?

5Full NBC commercial bank licence or FSA insurer licence · No regulatory actions in last 3 years · Listed in NBC public register
4Licensed MFI, payment service provider, or specialist bank · Clean record
3Licensed but with minor regulatory notices or delayed reporting
2Licence status unclear · NBC register entry outdated
1Operating without clear licence confirmation · Under regulatory review

2
Rate Accuracy
Do advertised rates match what a real customer actually receives?

5Published rate matches verified actual rate · No hidden conditions · Verified within 30 days
4Minor discrepancy with condition disclosed in fine print
3Meaningful gap between advertised and actual rate · Conditions not prominently disclosed
2Significant discrepancy found on mystery shopping or reader report
1Rate advertising found to be materially misleading

3
Fee Transparency
Are all fees disclosed clearly before account opening?

5Full fee schedule publicly available · No surprise fees · PDF tariff downloadable without account
4Fees disclosed on request · Schedule available in branch
3Partial disclosure · Some charges only revealed post-signup
2Fee schedule not publicly available · Significant undisclosed charges reported
1Fees opaque · Customers report unexpected charges consistently

4
Accessibility for Average Cambodian
Can an ordinary Cambodian (salaried $400/month, valid ID) open and use this product?

5Opens same-day with passport/ID only · No minimum deposit · Khmer-language interface · Branches outside Phnom Penh
4Minor barrier (small minimum or 1-day processing) but broadly accessible
3Requires work permit, payslip, or minimum deposit above $100
2Targeted at high-net-worth or corporate clients · Individual access difficult
1Not practically accessible to individuals earning under $1,000/month

5
Customer Support Quality
Can a customer get a clear, accurate answer to a finance question in under 15 minutes?

524/7 live support · Consistent accurate responses across channels · Khmer and English
4Business hours live support · Responses accurate · Minor wait times
3Support available but inconsistent quality or occasionally incorrect
2Long wait times · Contradictory information across channels
1No effective support channel · Unresolved issues commonly reported

How the score is calculated
Raw score = Criterion 1 + 2 + 3 + 4 + 5  (max 25)
Published score = Raw ÷ 2.5  (max 10.0)

Example: ABA Bank — scores of 5 + 4 + 4 + 5 + 4 = 22 raw → 8.8 / 10 published

What Ratings Are Not Based On

  • Advertising spend with MoneyKH
  • Whether the institution has responded to our outreach
  • Any commercial relationship between MoneyKH and the institution
  • Social media following, brand size, or market share
  • Reader popularity votes
  • Affiliate commission rates — MoneyKH has no affiliate arrangements

Rating Update Frequency

Product Type Review Frequency Trigger for Immediate Review
Bank savings and FD rates Monthly NBC benchmark rate change
Full bank reviews Quarterly Major product change, regulatory action
Digital wallet reviews Quarterly App update, fee change
MFI loan reviews Bi-annually Rate change above 1%
Insurance reviews Annually Premium change, product withdrawal

Every rating shows a Last verified date. Ratings more than 90 days old display a “Pending update” notice.

Affiliate Links Policy

Some comparison tables include a convenience link to an institution’s own website. These links are never paid placements, never ranked by commission rate, always placed below the independent rating (never in place of it), and clearly labelled as external links. MoneyKH earns no revenue from affiliate referrals. If this policy changes, it will be disclosed prominently on this page.

Report an Inaccuracy

If you believe a MoneyKH rating or data point is incorrect, please contact us via our contact page. Rate corrections are prioritised and typically published within 24 hours of verification. Our independence is our only product — accuracy is non-negotiable.